Discovery & Design
We collaborate with business teams to align objectives, map user journeys, and define conversation flows, guardrails, and success criteria.
Journey mapping • Conversation design • Risk assessment
Conversational AI • GenAI Consultancy
Make your services conversational
We help you design, validate, and deliver GenAI-powered chat, voice, and messaging applications. Digitalization brought services online; we take the next step by making them naturally accessible through conversation — partnering with you from definition to implementation.
⚡ Explore fast — align on goals and ship a working prototype quickly
🔒 Shape safely — quality gates, compliance, and risk management built in
🧠 Deliver smart — orchestration, integrations, and continuous improvement
What we do
We partner with you across the full lifecycle of conversational AI solutions: from defining the right approach with business stakeholders, to acting as a quality gate during implementation, to helping you find the right resources for execution.
Quality Partnership
We act as a trusted partner in the implementation phase, ensuring solutions are built against agreed designs and meet quality, compliance, and user experience standards.
Solution reviews • Testing • Continuous evaluation
Build & Resource
We help you implement production-grade systems, integrating APIs, data, and channels — and support you in finding and enabling the right resources to deliver at scale.
APIs • Auth • Observability • Team enablement
How we work
Explore
We start with a short intro to align on your goals, users, and success criteria. Together we identify the main actors in your conversational application (customers, employees, partners, or systems) and clarify what each expects to achieve through dialogue.
Shape
In a workshop (1–3 days), we map the journey of each actor: how conversations start, the paths they can take, and the events triggered in your systems (e.g., CRM updates, IoT checks, workflow approvals). This map becomes the blueprint of the solution, ensuring business value and feasibility.
Deliver
Based on the blueprint, we create an action plan and move fast: from prototype to integration and deployment. Prototypes are instrumented to capture real interactions, so we can validate actor journeys, measure quality, and refine the system before hardening, scaling, and continuously improving it.
Where we help you succeed
Every conversational solution has three layers. Our role is to help you make the right decisions in each, adapting to your use cases and goals:
Channels
We advise on the most effective entry points (chat, voice, web, or enterprise platforms) to reach your users.
Chat
Voice
Messaging
Web
WhatsApp
Slack
Teams
GenAI Middleware
We guide you in choosing the right orchestration model—tool use, routing, memory, and guardrails—aligned with compliance, security, and performance needs.
Orchestration
Context
Short/Long-term Memory
Policy & guardrails
Evaluations
Analytics
Observability
Auth
Capabilities
We help identify and integrate the backend systems (CRM, ERP, payments, workflows, messaging) that turn conversations into real business outcomes.
Customer systems (CRM/ERP)
APIs & tools
Knowledge (RAG)
Workflow automation
Search / Vector DB
Messaging (Email/SMS)
Payments
Scheduling
Where conversation adds value
Support & Success
Lower resolution times and higher satisfaction with assistants that understand policy, product, and process.
Example
When IoT devices are involved (e.g., home appliances), the assistant enriches chat with backend context like device status, recent errors, or usage history—so users get faster, precise support without repeating steps.
Sales & Advisory
Conversational discovery and qualification that guide customers to the right product.
Example
On e-commerce (e.g., Shopify), assistants integrate with CRM and CIAM to personalize recommendations from purchase history, preferences, and identity data—accelerating discovery and conversions.
Industry-Specific Workflows
Assist agents and operators in sector-specific, real-time workflows.
Example
In sports/talent management, WhatsApp conversations with athletes are analyzed to identify key characteristics and automatically initiate processes to accelerate contracts, transfers, or negotiations.
Process Automation
Orchestrate multi-step workflows where natural language is the interface and APIs do the work.
Example
In enterprise scenarios, assistants trigger ERP or HR processes—approving purchase orders, scheduling maintenance, or updating payroll—combining conversational input with backend automation to reduce manual steps and speed execution.
Let’s talk
If your goal is to reach your users through conversational applications (chat, voice, messaging), we’ll guide you on what’s possible and what to do next.
What happens next
- 1. Intro call to align on goals and users (30 min)
- 2. Workshop to define channels, use cases, and scope (1–3 days)
- 3. Propose an action plan and collaboration model (≈1 week)